Shipping Policy

SHIPPING POLICY

Who We Are

Ecom Brand OÜ ("we," "us," or "our") operates the website https://nolibooshop.com/ (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

  • Free Shipping: We offer free shipping on all orders.

Shipping Range

  • Delivery Area: We currently ship within United Kingdom.
  • Future Expansion: We are considering expanding our delivery areas.

Order Processing Time

  • Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
  • Cut-off Time: Orders placed before 6:00 PM (GMT-05:00) Eastern Standard Time (New York) will be processed the same day; those placed after will be processed the next business day.
  • No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

  • Estimated Delivery: Orders typically arrive within 7-10 business days after processing, depending on the destination, Monday to Friday.

Shipping Process

  • Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments.
  • Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

  • Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
  • Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns

  • Return and Refund Policy: For detailed return instructions, please refer to our 

Contact Us

If you have any questions make sure to read our Frequently Asked Questions.

If your inquiry is not addressed there, please do not hesitate to contact our customer service :

Customer service hours :

Monday to Friday - 9:00 AM to 6:00 PM

If you contact us after 6:00 PM, your request will be handled the following day. We do our best to respond within 24 hours.