Frequently Asked Questions

Check out our most frequently asked questions here. If you still need help, feel free to contact us at contact@nolibooshop.com

General Questions

What materials are NolibooShop mobiles made from, and what size are they?

The materials used to make the mobile are simple : beech wood for the ring, cotton string, recycled polyester fibers and felt for the figurines, wooden beads, glass seed beads, polyester thread, felted wool, and brass caps for assembly.

Designed for your baby’s safety and compliant with CE toy safety standards.

Dimensions may vary slightly depending on the design, but most measure between (9–10 in) in width and (16–20 in) in height, including the hanging loop. They’re thoughtfully sized to create a beautiful visual impact above the crib, while remaining light, practical, and perfectly suited for nursery spaces.

Are baby mobiles just decorative or truly helpful for babies ?

Mobiles are recommended by many health organizations and professional associations.

From day one, babies begin exploring the world through sight. They’re naturally drawn to bold contrasts and dimensional shapes, especially when lying on their backs. These early visual experiences aren’t just captivating—they actively support the brain’s development during its most formative stage.

Which mobile arm should I choose ?

Choose the installation option that best suits your needs from our available arms, all designed to ensure safe installation at the ideal height for your baby:

  • Crib Mobile Arm : easily attaches to the rails of most standard cribs and fits perfectly with classic baby beds.
  • Floor Standing Holder Arm : perfect if you’d like to hang the mobile in different rooms of the house and move it around as needed.
  • Wall Mobile Arm : space-saving solution for a fixed installation directly on the wall.

To make the right choice for your space, visit our “Accessories” collection, where you’ll find detailed dimensions and specifications for each stand.

Shipping and Return

What are the delivery times ?

Our goal is to provide a smooth shopping experience with clear and transparent conditions.

We offer free shipping. Here are the estimated delivery times to receive your order :

Processing Time: Orders are processed within 1-2 business days, Monday to Friday.

Estimated Delivery: Orders typically arrive within 7-10 business days after processing, depending on the destination.

For more details, please see our Shipping Policy.

How can I track my order ?

Once you’ve received your tracking number by email, click the link to check the progress of your shipment. You can also track your order directly on our website for even more convenience.

If you have any questions or concerns about your delivery, feel free to contact us at contact@nolibooshop.com — we’re happy to help.

My order hasn’t arrived yet, is that normal ?

If it’s been less than 10 business days since your order, please be patient. There might be a delay, and we apologize for the inconvenience.

If it’s been over 10 days, feel free to contact us at : contact@nolibooshop.com

I want to cancel my order, is it possible ?

You may cancel your order within two hours of purchase by contacting our customer service team.

If your order has already been shipped, simply wait to receive the parcel, then follow our Return and Refund Policy.

I want a refund, but my order is already in transit, what can I do?

If your order is already on its way, you can still request a refund under 14 days after receiving the product to change your mind.

Simply wait to receive the parcel, then follow our Return and Refund Policy.

I received my order and want a refund — how do I return it ?

To start a return, please follow these steps:

Contact Customer Service: Email contact@nolibooshop.com with your order number, reason for return, and any supporting photos if applicable.

Receive Return Authorization: Our team will review your request and provide a return authorization and detailed instructions.

Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.

Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer or covered by us if defective or incorrect. No restocking fee will be applied.

For full details, please visit our Return and Refund Policy.

Others

What payment methods do you accept ?

At Nolibooshop, we highly value your safety and convenience. We offer various payment methods that are not only easy to use but also strictly comply with United States legislation.

For full details, please visit our Payment Policy page.

How can I contact you ?

If your question isn’t answered on this FAQ page, feel free to reach out to us via:

Customer service hours :

Monday to Friday - 9:00 AM to 6:00 PM

If you contact us after 6:00 PM, your request will be handled the following day. We do our best to respond within 24 hours.